Health Right

Alliance Member Rights and Responsibilities

Rights

To get information or questions answered about the Health Right Alliance program and the network providers delivering services
To be treated with respect by the care team
To understand an illness
To have the care team explain about the treatment and choices before treatment occurs
To refuse treatment or care from specific providers
To know that conversations with the care team will be confidential
To choose an eligible provider from within the network
To obtain medical services without delay
To be able to make a complaint and expect a prompt answer
To be able to switch providers
To participate in decision making about your care
To have access to your medical records
To receive a copy of Health Right's member handbook upon request
To offer advice about the Member Rights and Responsibility Policy
To receive interpretation and translation services

Responsibilities

To follow Health Right Alliance rules
To seek medical care from an authorized Health Right Alliance provider
To keep Health Right Alliance informed with correct pertinent information such as change of address and phone number
To follow instructions & guidelines given by those providing health care services
To understand the consequences of not following a treatment plan
To fully inform the care team about medical and personal problems required to treat your health care needs
To assist Health Right Alliance in getting previous medical records from providers
To not seek care from specialists unless it has been authorized by the primary care provider
To not seek routine medical care from an Emergency Room
To treat the care team with respect
To express complaints, concerns and opinions in a polite manner