Rights

• To get information or questions answered about the Health Right Alliance program and the network providers delivering services.
• To be treated with respect by the care team
• To understand an illness
• To have the care team explain about the treatment and choices before treatment occurs
• To refuse treatment or care from specific providers
• To know that conversations with the care team will be confidential
• To choose an eligible provider from within the network
• To obtain medical services without delay
• To be able to make a complaint and expect a prompt answer
• To be able to switch providers
• To participate in decision making about your care
• To have access to your medical records
• To receive a copy of Health Right Alliance’s Member Handbook upon request
• To offer advice about the Member Rights and Responsibility Policy
• To receive interpretation and translation services

Responsibilities

• To follow Health Right Alliance rules
• To seek medical care from an authorized Health Right Alliance provider
• To keep Health Right Alliance informed with correct pertinent information such as change of address and phone number
• To follow instructions & guidelines given by those providing health care services
• To understand the consequences of not following a treatment plan
• To fully inform the care team about medical and personal problems required to treat your health care needs
• To assist Health Right Alliance in getting previous medical records from providers
• To not seek care from specialists unless it has been authorized by the primary care provider
• To not seek routine medical care from an Emergency Room
• To treat the care team with respect
• To express complaints, concerns and opinions in a polite manner